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NEW AUG 2017
We're now a Certified Toll Free Service Provider which means great rates on service and the ability to quickly and easily move your existing toll free number to AcroVoice.
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Residential subscribers who refer friends and family may qualify for a 50¢ monthly discount.
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AcroVoice Terms of Service

  • 1. The terms and conditions outlined below govern the continued use of AcroVoice services. It is the subscriber's responsibility to check periodically for updates to these terms of service.
  • 2. The account owner is responsible for on-time payment of any and all account charges. The account owner also assumes all liability for charges other parties with access to the account may incur, such as but not limited to directory assistance calls, International calling, and any other pay-per-use or high cost calls.
  • 3. If AcroVoice suspects fraudulent, abusive or illegal use of your service, AcroVoice may, among other things, suspend, restrict or terminate your service without advance notice. If feasible given the circumstances, AcroVoice may first attempt to contact the subscriber to rectify the situation before impacting service.
  • 4. AcroVoice will not increase monthly subscription prices for existing accounts without at least 60 days notice.
  • 5. AcroVoice aligns it's billing cycle with the calendar month. The subscriber's second invoice will be pro-rated accordingly to make this adjustment based on the first day of service.
  • 6. Unless otherwise specified in a separate written agreement, AcroVoice service is month-to-month and the subscriber may cancel at any time. Cancellations are effective on the last day of the calendar month in which cancellation notice was received by AcroVoice. AcroVoice requires at least one working day to process the cancellation.
  • 7. AcroVoice is not liable for any losses incurred directly or indirectly from the use of it's services. Several factors such as but not limited to power outages, Internet outages, and equipment failures in facilities not managed by AcroVoice can impact the availability of service. While AcroVoice will act in a timely manner to resolve any network problems caused by it's own facilities, there are other factors beyond it's control that prevent AcroVoice from being able to offer a 100% uptime guarantee.
  • 8. Emergency calling is different with Voice over IP technology. The CRTC requires AcroVoice to follow specific procedures which means emergency calls are connected to a national 9-1-1 response centre to confirm the caller's address and connect the call to local responders. Please note calls receive the same priority as land line 911 calls and are routed on the same emergency trunks. AcroVoice provides all subscribers with access to update address information online. It is important for subscribers to review their 911 address information and keep it up to date in the event of a move or when travelling. It is important to understand that 911 calling with AcroVoice may not work during a power outage, Internet outage, or if service has been suspended for any reason such as non-payment of account. Subscriber indemnifies AcroVoice from any loses, claims, or other financial burden due in part or in whole due to the unavailable of 911 service at any time. Subscriber grants AcroVoice the authority to record or monitor any 9-1-1 call to ensure calls are being routed correctly and quickly. Under no circumstances will such recordings ever be released to third parties that are not involved in the delivery of 9-1-1 call routing.
  • 9. AcroVoice Solutions Inc is a BC corporation and can be reached by post at PO Box 27022 RPO Langford, Victoria, BC V9B 5S4 or by courier at 4480A Happy Valley Rd in Metchosin BC. The office telephone number is (250) 391-7822. AcroVoice does not have a retail outlet and conducts business online only.
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